About Merriton
This website is operated by Merriton Care Ltd, trading as Merriton.
Address: 24 Willow Lane, Bristol, BS1 4AB, United Kingdom
Email: hello@merriton.com
These terms cover use of our website. Care services are subject to a separate agreement, which explains the support provided, charges, relevant arrangements and your agreed responsibilities.
Using our website
You may use this website to learn about Merriton, explore care options and contact our team with any initial questions.
Please use it lawfully and avoid actions that could damage the website, disrupt access or compromise another person’s information. You must not introduce malicious software or attempt to access restricted systems.
Information on this website
We aim to keep information accurate and useful. However, content may change or become out of date. Please contact us to confirm details that are important to your decision.
Our articles and service descriptions provide general information. They are not individual medical advice, a care assessment, a recommendation for your particular circumstances or personalised guidance from professionals.
Enquiries and care arrangements
Sending an enquiry does not confirm a booking, guarantee availability or create an agreement for care.
Before care begins, we’ll discuss your needs, explain the proposed support and provide the relevant terms and costs. Arrangements will be confirmed through a separate care agreement.
Please provide accurate contact details and only share information about another person where you have an appropriate basis to do so.
Availability and pricing
The support available depends on your needs, location and local carer availability. Any suggested start dates remain subject to confirmation.
Prices or examples shown on the website are for guidance unless stated otherwise. We’ll explain your proposed charges and what they include before you decide whether to proceed. Changes to an existing care arrangement are governed by your care agreement.
Website content and ownership
Text, designs, images, logos and other materials on this website belong to Merriton or their respective owners or licensors.=
You may view, download or print content for personal, non-commercial use, keeping any ownership notices intact. For other uses, please obtain permission unless your use is permitted by law.
Links to other websites
We may link to external websites to provide information. Those websites are operated independently and have their terms and privacy practices.
A link does not necessarily mean we endorse the organisation, everything it publishes or the services it may offer.
Website availability
We may update the website or temporarily interrupt access for maintenance, technical work or other operational reasons.
We cannot guarantee uninterrupted access or that every page will always be free from errors. If something isn’t working, please contact us through another available channel so we can assist you.
Our responsibility
We remain responsible where the law requires us to be. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.
These terms do not remove your statutory consumer rights. Responsibility for the delivery of care is addressed in your separate care agreement and agreed service arrangements, subject to applicable law.
Your personal information
Our Privacy Policy explains how we handle personal information when you browse or contact us, including your rights and how to make a request.
Changes to these terms
We may update these terms as our website develops. The date above identifies the latest version, which applies to future use of the website.
Updates to these website terms do not change an existing care agreement.
Governing law
These terms are governed by the laws of England and Wales. If you are a consumer living elsewhere, you retain any mandatory protections and rights to bring proceedings in your local courts that apply under relevant law.
Contact us
If you have questions about this website or these terms, contact:
Email: hello@merriton.com
Phone: +44 (0)1632 960 245
Address: 24 Willow Lane, Bristol, BS1 4AB, United Kingdom